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EG CUSTOMER CARE SPECIALIST I-HC

Harland Clarke is a leading provider of quality payment solutions, multi-channel marketing campaigns, and secure data-driven lead generation programs and critical communications. In addition, Harland Clarke provides promotional products, call centers, and governance, risk and compliance (GRC) solutions. The company delivers operational excellence and intelligent solutions to more than 50 million consumers and 5 million small and medium sized businesses per year through its relationships with 8,500+ of the nation s leading financial institutions, large retailers, affiliate marketing companies and accounting software providers. Harland Clarke is a wholly owned subsidiary of Harland Clarke Holdings. For more information, visit www. harlandclarke. com or follow Harland Clarke on LinkedIn and on Twitter @HarlandClarke.

BUILD your career with an organization that provides products and services to more than 50 million consumers and 5 million small and medium-sized businesses each year. Empowered by leadership, our team of professionals continuously learn through on-the-job and external training, by attending conferences with industry leaders and by earning company-paid certifications.

LIVE your passion through a culture that actively supports community involvement and embraces a whole person company benefits philosophy including a compensation package designed for your total well-being.

CREATE our future together by providing industry leading quality payment solutions, multi-channel marketing campaigns, and secure data-driven lead generation as well as critical communications. We pride ourselves in fostering talent development, empowering team members and ensuring that we drive business success for our more than 8,500 clients. We are operational excellence and intelligent solutions.

Customer Care Specialist

San Antonio, TX

(Parkway)

Position Summary

English and bilingual positions. Assists Clients and Customers, via telephone, e-mail or chat, with orders, inquiries, requests, problem resolution, and comments/feedback regarding products/services. Consults with Clients and Customers to identify additional needs related to the products or services. Recommends appropriate products, services, or solutions. Works on assigned client programs. Performs duties in a courteous, efficient, and professional manner. Meets Company and client goals for levels of performance

Key Duties / Responsibilities

Responsibilities for inbound or outbound call segment applies based on individual assignment.

Successfully completes initial new Specialist training program and participates and completes all required learning and ongoing training

Entering & processing orders

Processing cancel/change requests

Requesting reprints/credits

Ensuring security and privacy of customer's information

Providing education and support regarding products and services

Probing to identify needs

Acts/offers appropriate products, services, and solutions to meet customer needs

Utilizes available resources appropriately to accurately enter data and service the customers

Ensures appropriate follow-through steps are completed for each call

Maintains complete and accurate records of all call activity as required

Makes outbound calls to achieve the goals of assigned call segment

Provides a basic level of customer support, but escalates more advanced problems to their Supervisor

Maintains a professional appearance and a quality work environment that adheres to all safety and security policies

Limited eligibility in off phone activities performing special assignments / team roles on a rotating basis or as required based on Supervisor's discretion

Works within a team environment supporting both team objectives and overall Center objectives

Monitoring of individual performance tracking data and provides input for Individual Development Plans

Supervisory Responsibility

None

Communication & Contacts Required

Clients and customers

Education & Knowledge Required

HS Diploma/GED required

Experience / Skills / Abilities Required

Minimum 0-2 years

Previous customer service, banking or retail experience helpful

Closing sales and/or generating qualified leads preferred

Multitask ability

Detail oriented

Good communication and interpersonal skills

Basic computer skills

Ability to learn required information and ongoing training

Other

6 months work history preferred, familiar with customer service and selling concepts

#AParkman

Harland Clarke Holdings, to include its affiliated and subsidiary companies (Harland Clarke, Valassis, Scantron, NCP Solutions, NCH Marketing Services, Clipper Magazine), is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Recruiting Coordinator at 801-537-1040.



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